Can we bring our own kimono for the dressing service?
Of course. We provide professional kimono dressing services. Please refer to the plan of self-contained kimono plan. You can rent any accessories if you need to.
What is the kimono size available for children?
We offer children’s kimono from 95 cm to 140cm.
Do pregnant women wear kimono?
As we have to fix the kimono on the body with strings, they must be tightened to prevent the outfit from moving, especially the area around the waist. Consider the safety of the pregnant women and the baby, we advise her to come after giving birth.
Can we come without taking anything?
"Customer service Xiaoya
Yes, no problem, we can provide every garment and accessory you need for kimono or yukata. "
Can hair accessory be rented alone?
Yes, accessories can be rented separately. For customer choosing our hair styling service, the rental fee for hair accessory is already included.
How long does it take for dressing up?
Normally it takes 20 minutes for female customers, and 10 minutes for male customers. It will take an extra 15 minutes if you need hair styling.
What should I do if I damaged the rented items?
For damages within normal repair and laundry, no extra cost is needed. If the item is damaged in a manner which is non-reusable, extra charge is needed depending on different items. Thank you for your understanding.
What should I do if I missed the returning time or have to rent overnight?
If customer cannot return the kimono on the same day, they can add an extra 1,000 JPY and extend the rental period to 11am on the next day.
How long is the rental period?
Our regular rental period is 9am to 6pm, but we may adjust the time according to different occasions with further notice.
When is the final reception time?
Our final reception time is 5pm. However, after the customer has dressed up, he/she has only 30 minutes before the 6pm returning time. For those who are renting overnight, we will serve them anytime before 6pm. The time maybe adjusted according to different occasions, please contact us if you have any worry.
Do I have to pay any attention of the size?
Our service is available for those with hip size under 110cm, and also children over 95 cm.
Can I pay by credit card?
You can use a credit card when you make an apponintment on the officail website and only accept cash on site, so be sure to get ready before you come.
I have made an appointment and have completed the payment but I can’t go to the store now. Can I apply for a refund?
"After the payment is completed, you can apply for a refund in three days before the day appointed before. If you apply for a refund in three days before the appointed day, we shall not offer you the refund unless there are irresistible factors such as natural disasters.
Can you help to take care of my changed clothes?
Of course. We provide a free storage space for you to put your personal belongings, and the Tokyo branches provide lockers for storage, even you have a big suitcase, the storage service is free for you!
What should we pay attention when wearing kimonos in winter times?
We offer undergarment beneath the kimono, but to keep yourself warm, please prepare a low-collar undergarment. For bottom parts, please wear footless leggings or strirrup leggings instead of tights, as you will be putting on tabi socks.