Question 1

Until what time is the reception open?

Accepted Answer

Due to COVID-19, please return items by 5:00 PM. The final reception time is 3:30 PM. For customers borrowing until the next day, please check in by 5:00 PM. If you have any other requests, please contact us in advance.

Question 2

Can you store clothes and luggage?

Accepted Answer

Yes, we can hold your clothing and luggage free of charge, so please feel free to ask. We can also store large items; however, please take care of your valuables such as accessories and bags, as we cannot be held responsible for any loss or damage.

Question 3

How long does it typically take to change?

Accepted Answer

Typically, it takes about 30 minutes per woman and 10 minutes per man for changing.

Question 4

Are there any precautions for wearing kimonos in winter?

Accepted Answer

In winter, you may wear your own heat-tech garments (except high-neck styles) with your kimono. However, due to the requirement to wear tabi, please refrain from wearing tights that cover your feet.

Question 5

What is the rental period?

Accepted Answer

Rental time is usually from 9:00 AM to 5:00 PM on the day of rental. Please check with the staff on the day, as it may vary depending on the situation.

Question 6

Can I use credit cards or other electronic money?

Accepted Answer

Yes, you can use credit cards as well as various electronic money options.

Question 7

Are there any special size restrictions?

Accepted Answer

Special note on size: Service is available only for those with a hip measurement of 110cm or less. (For children, service is available for those with a height of 95cm or more.)

Question 8

Reservation Precautions for Graduation Hakama

Accepted Answer

Discounts cannot be combined with reservations for graduation hakama.  For graduation hakama reservations, a prior viewing is required.  During the viewing, once you decide on the kimono or hakama, a deposit of ¥10,000 is required.  For graduation ceremonies starting at 7:30, no early morning fee is charged; however, if you require an earlier time than 7:30, an early morning fee of ¥3,000 per person per 30 minutes will be applied.  If you cancel, you can receive a full refund of the deposit if you contact us at least 14 days before the reserved date; cancellations within 14 days will not be refunded.  Please note. For hakama delivery rental, please contact us in advance.

Question 9

Reservation Precautions for Coming‐of‐Age Furisode

Accepted Answer

Discounts cannot be combined with reservations for coming‐of‐age ceremony furisode.  For coming‐of‐age furisode reservations, a prior viewing is required.  During the viewing, once you decide on the kimono, a deposit of ¥10,000 is required.  For coming‐of‐age ceremonies starting at 7:30, no early morning fee is charged; however, if you require an earlier time than 7:30, an early morning fee of ¥3,000 per person per 30 minutes will be applied. If you cancel, you can receive a full refund of the deposit if you contact us at least 14 days before the reserved date; cancellations within 14 days will not be refunded.  Please note. For furisode delivery rental, please contact us in advance.

Question 10

If I bring my own clothes or accessories, can I still receive dressing services?

Accepted Answer

We do not provide dressing services for items you bring in.

Question 11

Can pregnant customers experience kimono dressing?

Accepted Answer

Pregnant customers are not permitted to experience kimono dressing.

Question 12

If you've made a payment or reservation, can you get a refund if your plans change?

Accepted Answer

If you have already made a payment or reservation and then your plans change, you can receive a full refund if you cancel at least 7 days before the reserved date; cancellations made within 7 days are non‐refundable, although schedule changes are possible. Please contact us as soon as possible if you need to cancel. Please note that once a schedule change is made, cancellation and refund will no longer be possible. (Limited to two schedule changes.)

Question 13

Are hair accessories available for rent?

Accepted Answer

Yes, hair accessories and similar items are available for rent.

Question 14

What size range is available for children's clothing?

Accepted Answer

Children with a height between 95cm and 140cm can experience kimono dressing.

Question 15

Is it okay to go empty-handed?

Accepted Answer

Yes, it's perfectly fine. You can rent everything including kimonos, yukata, dressing tools, and accessories. If you have your own favorite items or decorations you'd like to attach, you may bring them along for dressing.

Question 16

What should I do if I cannot return on time or wish to keep it until the next day?

Accepted Answer

If you cannot return on time on the day, a delay fee of ¥3,000 per person for every 30 minutes will be charged. For returns on the next day, please inform the staff in advance; by paying an extension fee of ¥1,000 per person along with a deposit, you may return the item by 11:00 AM the following day.

Question 17

What should I do if the rented kimono or accessories get stained or damaged?

Accepted Answer

If stains can be directly removed or if damage can be repaired on the spot, no compensation fee will be charged. However, if the stain cannot be immediately removed or if the damage renders the item unusable, a compensation fee will be charged based on the item.

Question

FAQ

QUntil what time is the reception open?

QCan you store clothes and luggage?

QHow long does it typically take to change?

QAre there any precautions for wearing kimonos in winter?

QWhat is the rental period?

QCan I use credit cards or other electronic money?

QAre there any special size restrictions?

QReservation Precautions for Graduation Hakama

QReservation Precautions for Coming‐of‐Age Furisode

QIf I bring my own clothes or accessories, can I still receive dressing services?

QCan pregnant customers experience kimono dressing?

QIf you've made a payment or reservation, can you get a refund if your plans change?

QAre hair accessories available for rent?

QWhat size range is available for children's clothing?

QIs it okay to go empty-handed?

QWhat should I do if I cannot return on time or wish to keep it until the next day?

QWhat should I do if the rented kimono or accessories get stained or damaged?